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WARRANTY DETAILS
- Carbon is Lyfe™
guarantee that all items will be perfectly works and free from manufacturing defects. - A defect is defined as an imperfection or flaw produced during manufacturing process, including surface defects, unfit, broken stiches, incomplete assembly, and other imperfection condition.
- In worst case, if you receive a damaged, defect, or imperfect product because of our production mistakes, we will subtitute it with the new one.
- Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect, damaged by courier, is not covered under our warranty policy
- Defect Product of Carbon is Lyfe™ is not covered under our warranty policy
- The warranty is only covers the original end-user purchaser. Carbon is Lyfe™ will only authorize the warranty claim if the product was purchased from an official store.
- Customers must provide a valid invoice number or date of purchasement to make a claim.
3-DAY NEW PRODUCT SUBTITUTE GUARANTEE
We know that our product doesn’t always meet your expectations, and we sincerely apologize for this. If you experience this (we hope you’re not), please contact support@carbonislyfe.com or WA +6285156365784 as soon as possible.All claimed product may be returned or exchanged within three days from when it was delivered.Carbon is Lyfe™ will not let any of our customer is not satisfied with our product. We always provide win to win solution for our beloved customer, this is our commitment.
will not let any of our customer is not satisfied with our product. We always provide win to win solution for our beloved customer, this is our commitment.
HOW TO CLAIM FOR A RETURN OR EXCHANGE?
Claim won’t be accepted after 3 days of receiving the product.To claim, please contact support@carbonislyfe.com or WA +6285156365784 with information of you name, adress, phone number, invoice number, purchase date, and the information about your complaint of the product.Our team will evaluate the claim within 1-2 business days. If your claim meets our policy of manufacture defects, we will inform you the return address and phone number. Please ship the product to our return address as soon as possible (shipping fee will be refund).
After we receive the returned product, we will ship the subtitute to your address. Shipping fee will be covered by us.
FAQ
Can i exchange the product that i have received?
1. You receive a product that doesn’t match the order you made.
2. You receive a defect / imperfect product.
Can i exchange my product with other product?
Yes, but only product with the same price.
How long is the exchange deadline from the time the item is received?
You can exchange your product maximum 3 days after you receive the product.
Should i pay the shipping fee of the exchange?
No you’re not, we will responsible for our own mistake.
What is the refund policy at Carbon is Lyfe™?
Refund only valid if the product is out of stock at the time.
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Refund only valid if the product is out of stock at the time. NEWSLETTER, NEW PRODUCT, & PROMO INFORMATION
CONTACT US
Carbon is Lyfe Head Office, Jl. Sukun Raya Gg. Komplek Amarilis No.6, Modalan, Banguntapan, Kec. Banguntapan, Kabupaten Bantul, Daerah Istimewa Yogyakarta, Indonesia
+6285156365784
+6285156365784
marketing@carbonislyfe.com
Copyright @ 2024 Carbon is Lyfe part of PT Aissar Bumantara Indonesia. All right reserved.